Shipping policy

Shipping Policy

At Craft Hide Co., we want the journey from our workshop to your wardrobe to be completely stress-free. Here is the breakdown of how we handle, pack, and ship your new favorite piece of leather armor straight to your front door.

1. Shipping Cost: Clear & Simple

We believe in honest pricing with zero hidden fees.

  • 100% Free Shipping: If you live in the United States, the United Kingdom, Canada, or Australia, shipping is completely on the house!

  • Flat Rate Elsewhere: Shopping from another country? We keep things simple with a flat $15 fee per item, which is clearly disclosed at checkout before you pay.

2. Timelines: When Will My Parcel Arrive?

We move quickly to get your order packed and out the door:

  • The 5:00 PM Cut-Off: If you order before 5:00 PM, we start working on it the same day. Orders placed after 5:00 PM move to the next business day.

  • Crafting & Processing: It takes our master team 2–3 business days to inspect, quality-check, and securely pack your jacket.

  • On the Road (Transit): Once shipped, it spends 3–5 business days in transit.

  • The Grand Arrival: All in all, your package will land on your doorstep within 5–8 business days.

  • Note: Our team works hard Monday through Friday. We take a breather on Saturday Sundays and public holidays.

3. Heavy-Hitter Shipping Partners & Live Tracking

We only trust the best names in the business to deliver your package safely. We ship using premium, secure global couriers: DHL, FedEx, and UPS.

  • Track It Live: Within 24 hours of your jacket leaving our facility, we will email you a tracking number. You can watch your package move across the map in real-time.

4.  Your Part: Address Accuracy

Please double-check your shipping information when you check out so that your jacket doesn’t get lost or sent to the wrong address. You will have to pay the extra shipping fee to have us send the package again if it gets sent back to us because of a wrong address or missed deliveries.

5. Customs Fees & Import Duties

If you are ordering from outside our primary shipping zones, your local government might charge a customs duty, import tax, or local handling fee. These rules change from country to country, so these fees are the customer’s responsibility and are not included in our prices.

6. Hiccups, Delays, & Lost Items

We strive for perfection, but occasionally bad weather, holiday rush or customs delays things. If your package is running late, arrives damaged in any way, or goes completely lost, don’t panic! Send a message today to our support team, and a real human will step in, take care of the carrier claim, and make things right for you.