Privacy policy

Privacy Policy

At Craft Hide Co., we respect your privacy and are committed to protecting the personal information you provide when using our website or placing an order. This Privacy Policy explains what information we collect, how we use it, and how we protect and share it.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information needed to provide our services.

  • Personal Information: This may include your name, email address, phone number, billing address, shipping address, and order details.

  • Device Information: We may collect information such as your IP address, browser type, time zone, device information, and other technical data.

  • Cookies: We use cookies and similar technologies to help our website function properly and understand how visitors use our website.

2. How We Use Your Information

We may use your information to:

  • Process, prepare, and deliver your orders.

  • Send order confirmations, shipping updates, and other service-related communications.

  • Respond to customer service questions and requests.

  • Help prevent fraud, unauthorized transactions, and other security issues.

  • Improve our website, products, services, and overall customer experience.

3. Payment Information

We use third-party payment providers to process payments securely.

We do not store complete credit or debit card information on our own website servers. Payment information is handled by the relevant third-party payment provider according to its own privacy and security practices.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you. This may include:

  • Payment processing providers

  • Shipping and delivery companies

  • Website hosting and technology providers

  • Security and fraud prevention services

  • Analytics and website service providers

We may also disclose information when required by law or when necessary to protect our legal rights and security.

5. Cookies

We use cookies and similar technologies to help provide a better browsing experience.

Cookies may help us remember items in your shopping cart, understand website traffic, and improve website functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Opt out of marketing or promotional communications.

To make a privacy-related request, please contact us using the information below.

7. Data Security and Retention

We take reasonable measures to protect the personal information we handle from unauthorized access, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal and accounting requirements, resolve disputes, and protect our legitimate business interests.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updated version will be posted on this page with the revised information.

Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, please contact us:

We aim to respond to privacy-related requests within a reasonable time.

By using our website, you acknowledge this Privacy Policy.