Shipping Policy

At Craft Hide Co., we want the journey from our workshop to your wardrobe to be completely stress-free. Here is the breakdown of how we handle, pack, and ship your new favorite piece of leather armor straight to your front door.

1. Shipping Cost: Clear & Simple

We believe in honest pricing with zero hidden fees.

• 100% Free Shipping: If you live in the United States, the United Kingdom, Canada, or Australia, shipping is completely on the house!
• Flat Rate Elsewhere: Shopping from another country? We keep things simple with a flat $15 fee per item, which is clearly disclosed at checkout before you pay.

2. Timelines: When Will My Parcel Arrive?

We move quickly to get your order packed and out the door:

• The 5:00 PM Cut-Off: If you order before 5:00 PM, we start working on it the same day. Orders placed after 5:00 PM move to the next business day.
• Crafting & Processing: It takes our master team 2–3 business days to inspect, quality-check, and securely pack your jacket.
• On the Road (Transit): Once shipped, it spends 3–5 business days in transit.
• The Grand Arrival: All in all, your package will land on your doorstep within 5–8 business days.
• Note: Our team works hard Monday through Friday. We take a breather on Saturday Sundays and public holidays.

3. Heavy-Hitter Shipping Partners & Live Tracking

We only trust the best names in the business to deliver your package safely. We ship using premium, secure global couriers: DHL, FedEx, and UPS.

• Track It Live: Within 24 hours of your jacket leaving our facility, we will email you a tracking number. You can watch your package move across the map in real-time.

4.  Your Part: Address Accuracy

Please double-check your shipping information when you check out so that your jacket doesn’t get lost or sent to the wrong address. You will have to pay the extra shipping fee to have us send the package again if it gets sent back to us because of a wrong address or missed deliveries.

5. Customs Fees & Import Duties

If you are ordering from outside our primary shipping zones, your local government might charge a customs duty, import tax, or local handling fee. These rules change from country to country, so these fees are the customer’s responsibility and are not included in our prices.

6. Hiccups, Delays, & Lost Items

We strive for perfection, but occasionally bad weather, holiday rush or customs delays things. If your package is running late, arrives damaged in any way, or goes completely lost, don’t panic! Send a message today to our support team, and a real human will step in, take care of the carrier claim, and make things right for you.

Return and Refund Policy

Let’s face it, sometimes a jacket arrives, and it just isn’t a perfect match, or maybe a tiny flaw slipped past our quality checks. Oh no! Don’t worry at all. At Craft Hide Co., we are dedicated to sorting it out as fast as lightning. Here is the completely hassle-free roadmap to getting your issue fixed.

1. The Rules for a Return

• Wow, 30 Days! You have a full 30-day countdown starting from the exact day your package lands at your door to tell us something is wrong.
• When can you return it? We accept items back if the jacket is broken from shipping, has a factory mistake, or if we sent you the wrong item by accident. However, the jacket must be completely clean, unworn, and sitting inside its original box with all the tags still attached.
• Quick tip: Our team will ask you to snap a fast photo or video of the problem so we can check it and approve your return.

2. What You Cannot Return

• Custom Jackets: Since custom-made jackets are built just for your unique size, they cannot be returned or refunded. But wait! If your custom jacket arrives damaged or broken, we will absolutely fix it for you.
• Used Gear: If a jacket has clearly been worn out to school or with friends, is missing its tags, or looks dirty, we cannot take it back.

3. How to Start Your Request

Ready to fix your order? Awesome! You can reach out to our team using three easy ways:

• Send an Email
• Text us on WhatsApp.
• Fill out our Website Contact Form

Once you send us a message, you can sit back and relax while our team tells you exactly what to do next.

4. Change of Heart? (Our Cancellation Policy)

We process orders quickly, so if you need to pull the brakes, you have to act fast:

• First 24 Hours: Cancel within 24 hours of placing your order for a full 100% refund.
• After 24 Hours: If you return your product within 2–3 days of delivery, a 20% restocking fee will apply. Returns requested after 3 days will be subject to a 50% restocking fee.
• Once It Ships: If the package has already left our warehouse, it cannot be canceled or changed.

5. Money Back or a New Jacket?

• Fast Refunds: The moment your package arrives at our warehouse and gets approved, we will send your money back within 7 business days. It will go right back to the card or bank account used to buy it.
• Fresh Swaps: On the other hand, if you want to trade it for a brand-new jacket instead of getting your money back, tell us! We will start prepping your new item right away.
• Size Mistakes: If the jacket is just too big or too small, you can absolutely ask for a swap or a refund, as long as it is still in brand-new condition.

6. Who Pays for Shipping?

• If it’s our mistake: If you are sending it back because it arrived broken or we sent the wrong order, that is 100% our fault. We will pay for the return shipping costs.
• If it’s a change of mind: However, if you are returning it to swap sizes or because you changed your mind, you will have to pay the shipping cost to send it back. You may also need to pay the shipping fee to have the new size mailed to your house.

7. Where We Can Ship

Please keep in mind that due to strict mail and shipping rules, we cannot send orders to a few specific regions around the world. Aha! If you live in one of these blocked areas, our website checkout will not work.

Return Locations

We accept returns through our return facilities in Pakistan, the USA, the UK, and the Netherlands. Customers must return their order to the same country from which the parcel was originally shipped. Our support team will provide the appropriate return address and return instructions before the item is sent back.

Customer Returns, Exchanges & Return Shipping

If a customer wishes to return or exchange an item for personal reasons, the return shipping cost is the customer's responsibility. The customer must arrange and pay for the return shipment from their country.

Once the returned item is received, our team will inspect it. If the item complies with our return policy and is in its original, unused condition, with all original tags and packaging (where applicable), a full refund will be issued to the original payment method.
If a customer wishes to exchange the received item for a different product, any price difference, additional shipping charges, customs duties (if applicable), or other related costs will be the customer's responsibility. The final exchange cost will depend on the product selected.

By placing an order with Craft Hide Co., you agree to these easy rules. Thank you for shopping with us!

Contact Us:

• Company Registered: Craft Hide Co. LLC
• Website Name: Craft Hide Co.
• Website Link: https://crafthideco.com/
• Email: support@crafthideco.com
• Phone: +15126785679
• Address: 1501 E Grand Ave, Escondido, CA 92027, United States